FAQs ::: Frequently Asked Questions 
Fiends Portal and Dragon Court 2
by Diane M. Jones
Updated: 6/20/2003

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FAQ 6) I CAN'T LOGON, I CAN'T PLAY, I WANT MY MONEY BACK

    a) I can't logon, what do I do?
    b) I can't play any games, why not?
    c) I can't play dragon court, why not?
    d) I want my money back:
        Cancellation Instructions
    e) Nothing in these FAQs are any help, what do I do?
        Contact Site Support




FAQ 6a: I can't logon, what do I do?



  • Please see this Portal Help Page  

  • Check through the information on this Help Page.  If you've done 
everything there, please return to this FAQ topic by using your 
Browser's back button. 



    
FAQ 6b: I can't play any games, why not?
    


  • Please see Faq 1f which may address your
problem.

  • You can return to this FAQ page by using your Browser's Back Button.



    
FAQ 6c: I can't play Dragon Court, why not?
    


  • Do the other games in the Portal work for you?  Try Huntmaster
in the Arcade and then see FAQ 1f

  • see the item 1b which covers system requirements

  • Have you paid/registered?  See Portal Help

  • Could you improve your Browser?  See FAQ 1b?

  • Do you have a Firewall?  jump with this link
to the section on Firewalls which is also under FAQ 1b.

  • Work through the items under FAQ 4
which all deal with trouble shooting Dragon Court 2.

  • Do you use AOL?  AOL does have an age appropriate filter which
can act similarly to a Firewall.  In this case, you won't see the game
unless you have a setting that ok's PG 13 content.

  • Try turning DC II sound off (the switch is on the splash and also inside
the game).  Does having the sound off help at all?  

  • If you've exhausted all the FAQ ideas, Contact Support. 

  • Here is a link directly to the Contact Support Page:  
http://www.fiends.com/Portal/Support/Contact.jsp"

  • What Is The Support Page?
      

    1. Within the Contact Support Pages, you will find a handy
utility to help you send Fiends.com Staff messages about any 
troubles you encounter with the Portal or with DC 2.

    2. Please read through your options for the types of categories
your Contact Message is addressed.  Routing your problem to the 
right destination will help Support Staff respond to your troubles 
as swiftly as possible.